Welcome! Let’s get your WorkPlace setup.

Note: These instructions are for using counters. For connecting WorkPoints, please click below

We’re going to walk through the steps to connect & place your new Counters onto your FloorPlan on CoWorkr’s App. You’ll want to do Step 3 and on at the location where the Counters will be used.

For more detail in WorkPlace setup, visit our support tutorials by clicking the blue Support Icon at the bottom corner of the App’s window.

Part 1: Online Setup & Install


Step 1:

Create a CoWorkr Account

>> Americas

>> Asia/Euro

Once you create an account, we’ll assign you to your WorkPlace


Step 2:

Open Your WorkPlace

• Click on Your WorkPlace to view its FloorPlans

Note: If you’ve bought coworkr hardware a la carte and not a sample kit, you’ll need to create a workplace! This quick tutorial does not cover creating a WorkPlace from scratch. For more all steps in creating a workplace, please check out the support that’s built into CoWorkr’s App. There’s a blue button at the bottom of the dashboard that you can expand for accessing chat with CoWorkr & FAQ/Tutorials.

Note: If there’s no Floor Plan uploaded or you want to upload a new one, Click ADD FLOORPLAN to upload your own. For more information, check out the WorkPlace Setup | App section of our Support’s FAQ.



Step 3:

Unbox Your counters

Note: Unlike WorkPoints, Counters do not need a Hub to operate.

You should have:

  • Counter

  • Counter Power Supply (110VAC Wall-Plug)

  • OPTIONAL: USB Cellular Modem (if using CoWorkr’s network)

  • Wall-Mount

  • OPTIONAL: POE Adapter (Not Pictured)


Step 4

Verify the Counter’s intended location


Counters have a large but limited field of view and they should be used according to CoWorkr’s best practices.

Please check the Counter’s spec sheet & the Install Guide for dimensional requirements and best practices for installing in various room types.

Counters may be installed in a variety of space types, however they work best when used to monitor enclosed areas like meeting rooms. Using a Counter in an open environment means you will be counting workers passing through the space, not necessarily working in the space.


Step 5


Assembling and connecting the Counter will vary based on how you supply power to the device. The standard configuration is using the Counter’s USB Power supply. POE may be used in conjunction with a POE adapter that brings your line up to the power rating of the Counter.




OPTION 2: USING Power-Over-Ethernet (POE)


Step 6:

Assign Your counter

• Open Your FloorPlan

• Click the Lock icon to Unlock Your FloorPlan

• Expand the Assignments tab on left side

• Expand “Unassigned” tabs to see hubs, counters, & WorkPoints

• find the counter that matches the name on the device’s label

• drag & drop the counter out of the list and onto its location

• lock the floorplan

Note: If a Counter is OFF or disconnected, its icon will show Red but you can still assign it to the floorplan.




Next Steps

You’re done with the physical installation. But, before you go, take some notes about the space. You’ll want to add Tags to the Counter to help describe the work settings. Think of tags like hashtags; you add them to WorkPoints & Counters to help characterize the location for the purpose of sorting data.

Note: You don’t need to be at the physical site to complete this - you just need to know enough about the workplace. If you’re not familiar with the space, take some photos or take some notes before you leave. Or add tags while you’re on site.

Let’s get started.


Step 7

Tag Your counters:

Click the Tag Button on the Top Right Side of Your Floorplan

Note: 1) as stated above, you don’t need to be on site to add tags - it’s all done through the App. 2) You can tag multiple WorkPoints at once — and you’ll want to do so in order to save time! For more detailed information about tagging, check out the “Adding Tags & Links” in WorkPlace Setup | App section of the support, located via the support button at the bottom corner of the dashboard.

Introduction: A “Tag” is defined by a tag category and a tag. The category groups multiple similar tags. For example, “Furniture” may be a category where as “Eames Chair” may be the tag. Under the furniture category, you could create many different tags, like rolling chair, lounge chair, wood chair, bench, desk, sofa, etc. There are no limits on tags but keep in mind that you want to use this to help create clear and concise conclusions so don’t clutter your data with tags you’re not interested in using!

Some tag category | tag examples are:

Furniture” | Rolling Chair, Stool, Bean Bag, Project Table, Dining Table, Lounge Chair

Space” | Open Office, Meeting Room, Cafe, Lounge, Project Room, Phone Booth

Add a Category and Tag, then Click the + Button to Add

Room” | Small Meeting 12A, Phone Booth 23, Large Conference

Resources” | Phone, Display, AV, Whiteboard, Window

Capacity” | 12 people, 1 person, 4 people, flexible

Note: You don’t need to Tag "Floor” names. This is autogenerated by CoWorkr.

Let’s Start!

• Open Your FloorPlan

• Make a Selection of One or More counters

Tip: To speed things up, when Selecting Counters, make sure to select all Counters in similar locations by either dragging over all of them or Shift + Clicking them to add them to a single selection. For Example, start by selecting all the Counters in one type of space, and add a tag called “space/open office” or “department/public relations”, then work your way into more unique spaces and tags.

• Hover Over & Click the Tags & Edit Tags Buttons

• 1 - Create a Category

• 2 - Create a Tag

• 3 - Click the + Button

Now move onto the next category and continue. Data will now be sorted by these tags when viewed in the Analytics. If you’d like to remove tags, click the X button next to any existing Tag.



You’re Done with Installation!

Once your Counters are placed on the FloorPlan, data collection will begin. It’s good practice to let the Counters collect data for 24 hours, then come back to review data to ensure the quality.

If you’re having trouble at any point, please reach out to support@coworkr.co or check out the support material located via the support button at the bottom corner of the dashboard.


part 2: Maintenance



Please see the video below for replacing the top & refocusing.

Note: You will need the Camera Focus Tool for adjusting the focus. Please be very careful adjusting the lens as it is a delicate device.



Please see the video below for replacing the SD Card from the Counter.

Note: Make sure the device is powered OFF before replacing the SD Card