Privacy + Device & Cloud Security
CoWorkr uses an IoT node system to collect data from the WorkPlace. The Internet of Things (IoT) brings together two technologies: wireless connectivity and (WorkPoint) sensors. WorkPoints and other CoWorkr node devices use a wireless protocol (Bluetooth LE) to send information back to CoWorkr. BLE is favored due to the type & amount of data collected, its current stability and long term resilience, and ubiquity amongst common devices.
CoWorkr WorkPoints push BLE data packets to CoWorkr’s Cloud using a Hub (Linux Computer) — an internet-enabled device that can operate over 4G LTE, WiFi, or a LAN connection to make a secure connection with CoWorkr’s cloud. CoWorkr Counters, a second node device, also may act as Hubs and push occupancy data directly to CoWorkr’s cloud. CoWorkr utilizes Google Compute Engine on Google Cloud for loading, processing, storing, and accessing customer data. GC + GCE enables SOC certification, encryption at rest & in transit, data loss protection, secure geolocated environments, and more.
• WorkPoints: CoWorkr WorkPoints—V1, V2, & V3 devices, use passive environmental sensors to collect anonymous occupancy data. WorkPoints do not collect or store personal identity information. WorkPoints use Bluetooth LE to send sensor data to CoWorkr Hubs. Said data is advertised by a WorkPoint and therefore does not “pair” with a Hub —meaning there is no connection to hack. The data packet is an unencrypted 33 byte (max) alphanumeric string that contains the following nonsensitive information: ID of device, State of Sensor, Battery Level, & Firmware version.
Note: Discontinued firmware for V2 devices utilized an onboard microphone for sampling decibel level (db), as well as pressure & humidity sensors for sampling environmental conditions. These WorkPoints never sampled audio and CoWorkr no longer collects db readings for measuring & comparing noise levels in workplaces.
• Counters: CoWorkr Counters use computer vision library to distinguish & count humans in view. This device does not use facial recognition or have the ability to detect identities nor does it store imagery. Counters connect directly to CoWorkr’s Cloud using 4G LTE, WiFi, or LAN.
• Hubs: CoWorkr Hubs read WorkPoint data packets and push them to CoWorkr’s Cloud using 4G LTE, WiFi, or LAN. Hubs also send diagnostic information for quality assurance. Hubs do not contain unencrypted customer data.
Health & Safety
CoWorkr WorkPoints, which are attached to desk & other types of furniture, are safe to use around humans. These devices send out data packets using Bluetooth Low Energy – a technology that complies with the EMC for emitting radio waves near human bodies.
Unlike conventional occupancy tracking like RFID Badges or WiFi pinging data, CoWorkr devices, including WorkPoints & Counters do not collect personally identifiable information (PII). Furthermore, personally identifiable information is not permitted to be used in CoWorkr’s software as part of WorkPlace data collection.
CoWorkr leverages Google Cloud for a global, secure, and reliable infrastructure for loading, processing, and storing customer data. Google Cloud provides geolocated server storage based on customer location.
Customer data is encrypted at rest & in transit and utilizes data loss protection (DLP) methodologies to ensure service continuity.