The majority of organizations across North America and APAC are now reporting occupancy data. Occupancy is the top-most tracked metric within an organization, followed by occupancy-drive metrics such as utilization. 66% of JLL’s global respondents to 2018-2019 Study for Occupancy Benchmarking track utilization.
Utilization tracking is historically done using very low resolution tools - foremost using visual observations & others using only badge data. Visual observation remains a very unreliable method for capturing utilization data given its frequency of collection is extremely low. Badge data is a very low resolution approach to utilization data collection seeing that it can only monitor large samples of data (such as a single check-in point to a building) and often cannot track individuals when existing a space.
With the rise of more affordable and easy-to-deploy sensor solutions, higher resolution data is much more easily obtainable.
UTILIZATION TRACKING BY REGION
Global Utilization Benchmarks
Note: Organizations occupancy stats can vary based on internal factors like leadership and external factors like the local real estate market.
UTILIZATION BENCHMARK 1:
SOURCE: JLL, Occupancy Benchmarking Guide 2018-2019
Note: These figures are largely from low resolution observation and badge data which errors on the high side utilization.
UTILIZATION BENCHMARK 2:
Source: CoWorkr 2016-2018
NOTE: These figures represent averages across the NAM & APAC regions