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This support documentation is broken into 2 sections:

1.0 General WorkPlace Setup & Device Topics

2.0 App Topics

1.0 General WorkPlace & Device Topics

Admin user guideS for installing AND MAINTAINING coWorkr hardware


2.0 App Support Topics

Admin user guide for CoWorkr's App

Below you will find detailed information on administrative app features and general information like definitions and user processes. This documentation includes information that only pertains to administrative users. If you're having trouble finding your solution here, please reach out to

The topics below are listed in order of standard customer setup, start to finish.

For our general user guide, please visit


This walks through the basic setup of a WorkPlace. Some of these steps must be done in the order they appear.

NOTE: Before Installing WorkPoints & Hubs, make sure to first create a WorkPlace online. You'll want access the App and your new WorkPlace while at the site.

1.1 Hub Install General Information

Device Install Support

Admin user guide for installing coWorkr hardware

CoWorkr hardware is designed to provide flexible services for monitoring the use of space. While both WorkPoints and WorkHubs are agile devices that allow for flexibility in their use, it is important to follow general guidelines to ensure the best data outcomes.

1.1 Hubs:

Hubs are internet gateways for CoWorkr’s Workpoints. Hubs typically connect to CoWorkr's cloud via a Cellular network, however they may also use WiFi or LAN connection.

General Placement Considerations:

Hubs read data packets emitted from WorkPoints.  When placing Hubs on a floorplan, make sure not to place Hubs in areas  the are open to the surrounding WorkPoints. Furthermore, ensure the Hub is elevated in its location—above desk or partition level. Surrounding interior elements may block signal strength and result in lost data packets.  

Hubs require a power source, such as a USB to wall plug.
Placement Considerations per Connectivity Option:
Depending on which connectivity option is used, a Hub may need to be located in a particular location.

Best Practice: Place Hubs above the floor level - higher the better.

• CoWorkr’s Network (standard)
4G:  If using a 4G connection provided by CoWorkr, the Hub should be placed in locations with a strong cellular signal strength. This typically means locating Hubs away from building cores and closer to the exterior walls.
• External or Client Network (nonstandard)
LAN: If using a LAN option, the Hub requires being within reach of an ethernet outlet.
WiFi: If using a WiFi option, the Hub must be placed in range of the nearest WiFi router.

1.2 WorkPoint General Information

1.2 WorkPoints:

CoWorkr uses several different WorkPoint technologies for monitoring spaces. Installation considerations vary per model of WorkPoint.

V3 Motion WorkPoint

Motion WorkPoints use a motion sensor to view the presence of workers. These devices work by “seeing” motion and require a view of the worker. These devices are versatile and can be stuck to the underside of desks, chairs, or ceilings to monitor individual areas or small rooms.

Cases (below): Motion WorkPoints have 2 types of plastic cases— one for desks and one for rooms. Desk cases have a narrow field of view while Room cases have a wide field of view.



Desk Case

Motion WorkPoint



Room Case

Motion WorkPoint


Chairs and Desks

Using a Motion WorkPoint with a Desk Case, install the device by sticking it facing downward on the underside of a desk or chair.



• Position the device so it’s just beyond the knees of a typical occupant, at least 12 in. (30cm) in from the edge of the desktop.

• Point the square device so its lens opening is “pointing” at the user’s body

• Movement by the occupant, when seated at the desk, will be detected


• Position the device in the middle of the underside of the seat, facing downwards

• Point the square device so its lens opening is “pointing” at the user’s feet

• Movement by the chair or by an occupant of the chair will be detected.



Using a Motion WorkPoint with a Room Case, install the device by sticking it to the ceiling, facing downwards. Any movement in the entire room will trigger an occupancy reading. If a room is longer than 10 ft (3m) we suggest using 2 WorkPoints.



• For Small Rooms, like phone rooms or small meeting rooms, use a single Motion WorkPoint with a Room Case.

• Position the Motion WorkPoint over the center of the workspace, such as over the center of a table or desk.

• The Motion WorkPoint will detect any motion within the room. It will not detect motion through glass walls.




•  For large rooms, use multiple Motion WorkPoints to ensure coverage

• Split the workspace (table area) into two equal sections and install the Motion WorkPoints on the ceiling centered in each section.



Motion WorkPoints should not be used on ceiling with a height greater than 13 ft (4m) as they may not fully capture seated workers. For spaces with very high ceiling, consider positioning Motion WorkPoints on the walls. 


Frequently Asked Questions


1. Will Motion WorkPoints detect workers walking by a desk?

If installed under a desk (at a depth of at least 1 ft (30cm) from the edge) the Motion WorkPoints vision will not reach the area in which people walk.  

2. Can Motion WorkPoints pick up workers on the other side of glass walls or windows?

No,  the majority of glass used for partition walls will not allow Motion WorkPoints to capture objects in motion on the opposite side. Other clear materials, such as polycarbonate or acrylic, may allow for partial detection of motion but the device’s sensitivity will be greatly reduced.

3. Are Motion WorkPoints dangerous to human health?

Motion WorkPoints use Bluetooth Low Energy (BLE) to communicate. The output power of CoWorkr Bluetooth Low Energy devices is so low, the FCC does not require them to be tested for Specific Absorption Rate (SAR), a measure of the rate at which energy is absorbed by the human body when exposed to RF radiation, including microwave radiation. Cellphones and laptops, on the other hand, must pass strict SAR testing requirements, since they operate at higher power levels.

4. How do I know if Motion WorkPoints are collecting data?

Motion WorkPoints are always on. As long as the battery is charged, the device will broadcast data. It may appear that a Motion WorkPoint is offline, however, if the connection to CoWorkr’s cloud (your Hub) has been disconnected or powered off.



V2 Vibration WorkPoint

Vibration WorkPoints simply need to attach to surfaces that experience vibration when in the presence of a workers. For example, a vibration WorkPoint may be adhered to the underside of a chair, single desk, or embedded within a cushion. Vibration WorkPoints are very sensitive and this must be considered when using. A single vibration WorkPoint may detect presence of multiple workers if used, for example, on the underside of a table that is used by multiple workers at a time.



V2 or V1 Temperature WorkPoint

Temperature WorkPoints are similar to motion WorkPoints, in that they require the visibility of a worker. These differ in that they must remain within 18" of the worker. Rather than "looking" for motion, these devices look for heat profiles that are described by the warmth of a human body. These are designed to be positioned on the underside of a desk, directly facing the waist or thighs of a worker. The temperature sensors have a narrow field of vision of <90°. 



1.0 WorkPlace Install General Information

WorkPlace Installation Overview:

The modern workplace is a complex network of work settings ranging from private soft seating to public bench seats to individual standing desks. CoWorkr devices are designed to be used in a variety of ways to cover all space and seat types.


CoWorkr WorkPoints

Motion WorkPoints cover almost all seat sensing opportunities

Motion WorkPoints can also be used to monitor small rooms

Vibration WorkPoints can be used where capturing motion by vision is not convenient, such as soft seating.

• Multiple WorkPoints may be combined in a Link, when any one is activated, all are activated

Read more about different WorkPoints in the next section on Devices

Read more about Linking in the App Topics 2.6 "Tags and Links"

How Many Seats to Sense?

It's important to understand that CoWorkr devices generally collect information at a per-seat basis and the greater number of seats monitored, the higher resolution data you'll receive. In some cases, based on the intent of data collection, one may only collect a sample of seats. In other cases, for example, in a phone room, one may choose to use a single WorkPoint even if there are multiple seats.

2.0 WorkPlace Setup

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App Support

Admin user guide for CoWorkr's App

Below you will find detailed information on administrative app features and general information like definitions and user processes. This documentation includes information that only pertains to administrative users. If you're having trouble finding your solution here, please reach out to

The topics below are listed in order of standard customer setup, start to finish.

For our general user guide, please visit


This walks through the basic setup of a WorkPlace. Some of these steps must be done in the order they appear.

Before installing sensors & Hubs, create a WorkPlace online. You'll want to access the App and your new WorkPlace while at the site.

Steps for setting up your WorkPlace

2.1. Create a Group, Add Users

2.2. Create a New WorkPlace

2.3. Assign Hubs to WorkPlace

2.4. Add FloorPlans

2.5. Add Hubs & Sensors to FloorPlans

2.6. Tag Sensors

2.1 Create a Group

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Groups are made to assign multiple Users to one or more WorkPlaces. Typically, a Group is created to represent a customer and the users supporting the customer. This allows an Admin to provide and control all Users associated with the customer from a single place. A Group may have multiple users as well as multiple WorkPlaces. A Group may be named "Customer-ABC" and contain 5 different WorkPlaces, for example —5 different WorkPlaces across the country, that belong to Customer-ABC.

Users in a group may have Normal or Admin permissions. Normal Users will only be able to view content and will not be able to edit or delete content. Admins will be able to view, edit, and delete content. For example, Normal Users will be able to see the floorplan, real-time data, and the analytics while Admin Users will be able to see, modify, and/or delete the floorplan and data.

Get Started

Create a group by accessing the Group page from the main menu. 

1. Add a New Group and give it a name and description. You'll be automatically added to the Group as an Admin. 

2. Add users to the Group. You can do this now or later. Click the number under "Members" to add new users

3. Select if the new user is an Admin, like you, or someone who will only be viewing the WorkPlace (normal).

2.2 Create a New WorkPlace

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1. Open the WorkPlaces page and click "NEW WORKPLACE"

2. Fill Out the New WorkPlace Details:

  • Use the exact address & timezone as CoWorkr will use it to geo-sync sensors. 

  • Select the Group of users who'll need to access this Workplace

3.  Click Save. You'll then see your newly made WorkPlace appear in the list on your homepage.

  • To Edit or Delete your newly created WorkPlace, use the Pencil Icon in the Workplace list. 

  •  Additional Buttons in the Workplace Menu include:

    • Resetting will return your hardware to its default state, unassigned to any WorkPlace.

    • Unlinking WorkPoints will remove their assignments to the WorkPlace. Only use this to close a WorkPlace.

    • Tag Updates will update all your WorkPlace data to reflect the most recent tags added, deleted, or modified.

    • Data Download will build a complete file of your WorkPlace and make it available in the Files menu

    • Buttons here including Data Download, Tag Updates, Unlinking WorkPoints, & Resetting.

2.3 Add Hubs to Your New WorkPlace

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To start streaming sensors to your FloorPlan, you'll need to first assign the relevant hubs to the WorkPlace:

Note: When moving Hubs to a new Workplace, make sure to reset them from the previous WorkPlace using the "Reset" button on the Hub list.

Get Started



Caution: Turning on a Hub that has an active SIM card will connect it to our servers. However, unless your Hub is assigned to your WorkPlace and detecting Sensors, it may not be visible to you.

To activate and test your Hub's connection, take the following steps:

• Ensure peripherals including SIM card and USB antennas are plugged into the Hub
• Use only 1 network connection (Don't plug in LAN while also using a 3G modem)
• Power on the Hub
• Have a Sensor operating nearby



From the WorkHubs Page ( or you'll find a list of Hubs available for use. This list will include all hubs that you or your colleagues have used or recently added. If you have a Hub but are unsure of its name, you may sort by any of the Hub details to determine its identity. 

If you've just connected a Hub and need to locate it try these steps:

1. Use the Filter drop-down menu to select and only show Connected Hubs

2. Sort the List of Connected Hubs by App Start

3. The most recently started Hub is likely your Hub. If you're still unsure, you can verify the number of sensors detected under the "WorkPoints" column.



On the right side of your Hub list there are several options may be used to edit the Hub:

Click the Pencil icon to change the Hub's assigned WorkPlace.

Additional details on the Hub list include:

Hub Name: This may be changed yet the Hub's unique ID such as "B827EB1C088D" is the recommended naming convention.
WorkPlace: The WorkPlace to which the Hub is currently assigned
FloorPlan: The WorkPlace's specific Floor Plan name
WorkPoints: This displays the most recently unassigned/assigned WorkPoints available through this Hub
Network: The Network name and type currently used by the Hub
APN: Access Point Name defined by the Hub's network
Platform: Hub Hardware Device
Version: Firmware Version loaded on Hub
Connected: Network Connection Status
(Lock): Encryption Status
Uptime: Length of time the Hub remained most recently connected
Last Load: Date or time of the last connection made



If you'd like to create a label for your Hub, try printing a QR code from the Hub's ID

Click the QR icon next to your Hub ID and print

2.4 Add FloorPlans to your New Workplace

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A FloorPlan image will be the background onwhich you place sensors. You'll want this to be a clean image showing basic floor plan elements such as windows, walls, furniture, and more.

Get Started

1. Start by opening your New WorkPlace


3. This will launch a file picker 

  • You can use any image filetype such as JPG, PNG, TIFF, or SVG to be your floor plan. 

We recommend PNG or JPG no smaller than 1800 px wide and resolution no less than 72 ppi. We also recommend cleaning up your floor plan as best as possible to make a clear and concise virtual workplace. 

  • Remove any irrelevant text or any content that identifies individual persons

4. Click Save. Your newly added FloorPlan will appear in your WorkPlace's list of FloorPlans. You can open it by clicking the FloorPlan Icon.

Note: After uploading your FloorPlan, you can replace the image at any point by clicked the Pencil icon. The replacement FloorPlan should be the exact same size as the existing image so all your Sensors show in their proper locations.

You may add as many Floor Plans as necessary for your WorkPlace. While you may only view one at a time in the FloorPlan view, all FloorPlans and associated data can be visualized on your WorkPlace Analytics

2.5 Add Hubs & Sensors to your FloorPlan

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You'll want to drop both Sensors and Hubs onto the FloorPlan to show their exact location. Sensors and Hubs do not self-locate. It's best to do this on site when your devices are in front of you.

note: Make sure your browser zoom is set to %100 to avoid distortion in your FloorPlan

To add your Devices to your FloorPlan:

1. Click the Lock button to unlock your FloorPlan

2. Expand the Device list on the left side of your FloorPlan

3. Hubs: Expand the unassigned Hubs list, click a Hub, and drag it onto its location on the FloorPlan.

4. WorkPoints (sensors): Expand unassigned Sensor list. Press the button on your Sensor. This will move the Sensor to the top of the unassigned list (see below)

  4.1 Pressing the Notification Button   Motion WorkPoints not marked with a Button Press can be depressed just below the&nbsp; sensor opening, opposite of the LED hole.

4.1 Pressing the Notification Button

Motion WorkPoints not marked with a Button Press can be depressed just below the  sensor opening, opposite of the LED hole.

  4.2 Sensor Highlighted in Your List   Pressing a notification button on your WorkPoint will highlight it at the top of the list&nbsp;

4.2 Sensor Highlighted in Your List

Pressing a notification button on your WorkPoint will highlight it at the top of the list 


5. Select the Sensor and drag it onto its location on the FloorPlan. 

6. Place all Sensors and Hubs onto your FloorPlan, then click the Lock button to lock the FloorPlan.


2.6 Tagging & Linking

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The next step, after adding WorkPoints to your office, is to add tags and links. Think of Tags as hashtags -  you use them to describe the WorkPoint. Links are used to connect individual WorkPoints into groups. 

Tagging WorkPoints

Tagging WorkPoints provides the Analytics with an extra layer of information. Consider how you'll want to sort your data — tags break WorkPoints into categories to allow for comparisons to be made.

Here are some Tag category and Tag examples:

  • Space | Informal Seating, Space | Meeting Room, Space | Cafe, Space | Project Room
  • Use "environmental" tags to help identify surrounding conditions, for exampe:  Environment | Windows
  • Use resource tags to identify what's available to workers, for example: Resources | Monitor, Resources | AV

To Create a Tag: 

1. Select one or more Seats to tag and click the Tags menu on the right side of the floor plan.

2. In the dialog box fill out the required fields:

3. Create a Category and add a Tag, for example Category: FurnitureTag: Rolling Chair 

4. Click the + Button to add the tags to the selected Seats

Note: If a Category or Tag already exist, they will pre-populate as you type.


When you're done, your tags will show in the tag menu when Seats are selected. You can also click the tags to select the corresponding Seats. You'll use these tags to help you sort and view your data.

Note: If you've already started collecting data and you're adding tags at a later date, only the data after the tags were added will include the tags. Complete the following to apply your tags to the earlier data (based on the start date):

Navigate to your WorkPlaces page and scroll right to the edit features. 

 Click the Tag button to Update your data with new Tags

Click the Tag button to Update your data with new Tags

  • Click the "Update Tags" button. 
  • Depending on the size of WorkPlace database, this may take up to 24 hours to process.

Linking WorkPoints

Linking multiple WorkPoints allows them to work as a single sensor. This means if one WorkPoint in a link is Active, they will all be Active. Linking WorkPoints does not eliminate the data collected by the individual WorkPoints but instead gives you the option of looking at both data. A common reason to Link WorkPoints is when collecting data on rooms. You may want to gather data on anytime the room is in use --by any number of workers, vs wanting to know how many workers are present. 

To Link WorkPoints (on the FloorPlan):

 The Link button appears when multiple workpoints are selected and the FloorPlan is unlocked

The Link button appears when multiple workpoints are selected and the FloorPlan is unlocked

1. Unlock the Floorplan

2. Select any number of WorkPoints

3. In the Info box at the top of the FloorPlan, click the Chain Link button

4. Give the Link a unique name and Save

Moving forward, a new link will appear in your analytics as a Tag. The Analytics can be toggled between showing the data with Links or with Separated Links.

2.7 Making Changes to Your FloorPlan

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Once a FloorPlan has been setup, it's common for an organization to later require changes. This may require removing or moving existing sensors, adding new sensors, or updating the floorplan background. 

Note: Making significant changes to your WorkPlace will create new data that isn't clearly associated with data collected prior. If there is a significant change in the sensors or floorplan, it is best to take note of this change for the purpose of splitting the final reporting into more than 1 date range. 

Note: Making changes to the sensors will not impact the data. For example, if you add a single sensor to a conference room that has already been collecting 7 other sensors' data for several months, the new sensor will not impact any of the data collected prior.

Here are some definitions to help you understand CoWorkr's system.

Sensor: A sensor is the physical device that is used to collect information

WorkPoint: A workpoint is the icon/location that our app creates to represent a sensor. 

A WorkPoint may have different sensors attached to it and the sensors may be exchanged as required.


2.7.0 Replacing the floor plan image

If the organization has made a significant change to the workplace, you may consider updating the floorplan image. 

  1. On your computer, using an image editor—preferably Adobe Photoshop or Illustrator, open  the existing FloorPlan image. (note the  size of the image)
  2. Open the new image and make sure the existing image matches the size, orientation, and general extents of objects as the new image
  3. Save the new image if any edits have occurred.
  4. On the WorkPlace's page, click the edit button (pencil icon) for the floorplan
  5. Drag your new image onto the existing floorplan image in the dialog box
  6. Click Save

Your FloorPlan image will now be updated



Adding new sensors to your floor plan is simple. Just follow the same steps as when first setting up the floor plan. 

  1. Make sure your sensors are on with a fresh battery 
  2. Make sure your App is open to the corresponding floorplan and the floorplan is Unlocked
  3. Press the notification button on the sensor
  4. Select the sensor from the Unassigned list on the left side of the floorplan view
  5. Drag the sensor onto the correct location on the floorplan


2.7.2 Move a workpoint to a new location

There are 2 ways to move a WorkPoint that lead to very different outcomes.

• 2.7.2.A. Move a workpoint to a new location, keeping its data, tags, & links

This process is to be used only when the physical attributes of the WorkPoint are not changing. For example, if a person moved their desk into a new configuration (its tags are the same but may be located in a slightly different place on the FloorPlan), you can simply move the WorkPoint to the new location.

  1. Unlock the FloorPlan
  2. Select and Drag the WorkPoint to its new location
  3. Lock the FloorPlan

This will not change anything in the data. If you rewind the floorplan to a date prior to the move, you'll see the WorkPoint shift to its previous location.  


• 2.7.2.B. Move a workpoint's sensor to a new location on the floorplan and create a new workpoint

Note: A Work Point is a location on the FloorPlan, a Sensor is the hardware device that is attached to this WorkPoint. A Sensor may be detached from a WorkPoint and used again elsewhere.

This process is to allow you to reuse a Sensor (hardware) on a new area of the FloorPlan. It will detach the Sensor's ID with the WorkPoint and place it back into the Unassigned list of the Hardware Drawer— allowing you to place it into a new location.

  1. Unlock your FloorPlan by clicking the red Lock button at the top of the floor plan
  2. Select the existing WorkPoint on the FloorPlan
  3. In the Selection Box, click the Recycle icon (3 triangulated arrows)
  4. Confirm the operation in the dialog box
  5. Expand the Unassigned List in the Hardware Drawer
  6. Press the notification button on the Sensor
  7. Select it from the Unassigned List and drag it onto the new location on the FloorPlan
  8. Proceed to add the proper Tags and Links
  9. Lock the FloorPlan

Data will stop loading to the existing WorkPoint unless a new Sensor is assigned to it. 


This process removes the WorkPoint from a FloorPlan and allows you to re-assign it to a new location on another floorplan while saving the data. 

  1. Unlock your FloorPlan by clicking the red Lock button at the top of the floor plan
  2. Expand the Hardware Assignments drawer on the left-hand side of the floor plan
  3. Select the existing WorkPoint on the FloorPlan
  4. In the Assigned List, click the Remove WorkPoint from Floor Plan button for the existing WorkPoint. 
  5. Click the Lock button on your Floor Plan
  6. Navigate to the other Floor Plan to re-assign
  7. Click the Lock button on the Floor Plan to edit
  8. Expand the Assignments drawer from the left-hand side of the Floor Plan
  9. Press the notification button on the sensor to highlight it in the unassigned list of the Assignments drawer. (note, if you do not have the sensor in hand, you'll need to make note of the sensor name to find it in the list)
  10. Drag the Sensor from the unassigned list to its location on the Floor Plan.
  11. Click the Lock button on the Floor Plan.

The re-located sensor will retain the data previously collected. It will not appear on the previous Floor Plan unless you go back in History using the History or Activity Map tool. You may need to update tags as it relates to the new WorkPoint.

Note: If you'd like to move a workpoint to a new floorplan but start with fresh data, use the steps above to move to a new location and create a new WorkPoint but assign it to a new Floor Plan.


This tool is to be used when you have a WorkPoint on the FloorPlan whose sensor (physical hardware) may have been lost or broken and needs to be replaced. When replacing a WorkPoint with another (new or existing) WorkPoint, the original WorkPoint's information —such as tags and links—will be remain. 

Note: The process is simple yet it can replace (and delete) data so we urge caution and follow the steps exactly as written. When completing this process please notify CoWorkr so they can oversee your work. 

• 2.7.3 A. Replacing a Sensor with a New Sensor

Note: You can use any WorkPoint to Replace an existing WorkPoint. In the steps below, we outline the scenario of placing a New WorkPoint on the FloorPlan to replace an existing Old WorkPoint, however if the WorkPoint is already on the Floor Plan, you can skip to 1.7.2 B. Replacing a Sensor with an Existing Sensor.

1. Unlock your Floor Plan by clicking the Red Lock at the top of the Floor Plan

2. Expand the Hardware Assignments drawer on the left hand side of the App

3. Select (click) the WorkPoint whose sensor you'd like to replace, this will open the info dialog box at the top of the screen, showing the name and information of the selected WorkPoint

4. Click the notification button on the new Sensor to highlight it in the unassigned list

5. From the unassigned list in the Assignments drawer, drag the new Sensor onto the WorkPoint info dialog box (that popped up in step 3)

6. A confirmation dialog box will pop-up, click Replace or Cancel

7. Click the Lock button to lock the floorplan if you are done making changes.

The old sensor will go back into the unassigned list for the project and will no longer load to this WorkPoint. It can be reassigned or used elsewhere as needed.

• 2.7.3 B. Replacing a Sensor with an Existing Sensor

In this example, we use replace a WorkPoint's sensor with the sensor from another WorkPoint that's already on the floorplan. This requires keeping or deleting the removed sensor's history.

2. Select Your New WorkPoint and Bookmark it by clicking the Bookmark WorkPoint button in the Selection Info box (top of the Floor Plan view)

4. Select the Old WorkPoint

5. From the Selection Box, Click and Drag the Bookmarked New WorkPoint (it should appear below the Old WorkPoint in the selection Info box) onto the Old WorkPoint that will remain shown as selected above. 

6. You will be prompted with a dialog boxing asking how to proceed.

Option 1: Not Replacing Data

If the check box is not checked, the Old WorkPoint will be removed and replaced but its historical data will remain associated with the WorkPoint up until today. From this point onwards, only the New WorkPoint will collect data.

Option 2: Replacing Data (checking the box)

If (and only if) a New WorkPoint has been collecting data before it was properly replaced another Old WorkPoint — For Example:  You set up a floorplan with New WorkPoints that were to replace other WorkPoints but you didn't use this tool and the New WorkPoint has since been collecting data, you may want to Replace Data.

The check box "Replace old sensor's overlapping data with current sensor's data" allows you to choose a historical date that will be used for overwriting the Old WorkPoint data with the New WorkPoint data. For example, if both Old and New sensors were online and collecting data during June & July, and if you were to use a date of July 1, all of the old WorkPoint's July data would be overwritten by the New WorkPoint data. The remainder of data from the Old WorkPoint, collected in June, would remain. 

From the point of replacement and on, only the New WorkPoint data will be collected and the Old WorkPoint will be removed from the Floorplan.

7. Click Replace and the Old WorkPoint will be removed and replaced with the New WorkPoint.

Note: It may take several seconds for the Old WorkPoint to remove itself. If data is being replaced, it may take up to 48 hours for this to be reflected in the Analytics.


Sensor Replacement Example

 This example shows a Sensor being Unlinked from WorkPoint using the Recycle button

This example shows a Sensor being Unlinked from WorkPoint using the Recycle button

2.8 WorkPlace Uninstall

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This walks through the process of physically and virtually removing hardware from a client. Please make sure to complete this process if hardware is being removed from a client's building and is to be used in another location.

Steps for uninstalling sensors and hubs from your WorkPlace

2.8   note: 2.8.1 or 2.8.2 can be done first, there is no required order of operations. 

2.8.1 Physical Uninstall

1.0 Disconnect all hubs from power and remove WorkPoints from furniture. Place all electronics into packaging that will limit damage to devices when in transport. 

2.0 Batteries may be removed or left in WorkPoints but do not reuse batteries for a second use of the hardware. WorkPoints will remain on until the battery is lost all capacity. 

2.8.2 Virtual Uninstall

note: do not use the reset or remove workpoint commands on the floorplan unless the device should no longer be visible on the floorplan. 

warning: This cannot be undone. Proceed only if the hardware is to be removed from its physical location.

1.0 Open the WorkPlace that you wish to uninstall

2.0 Unlock the Floorplan and select the WorkPoints (all in most cases), that are to be removed from the location

3.0 In the WorkPoint dialog box, click the Recycle button (3 Arrow Icon) and in the popup, select "Unlink"

4.0 Check that the "End Date" for the workplace corresponds to the actual Uninstall date. This is required so no custom data merges with other future companies using the WorkPoints.

These WorkPoints will now remain on the floorplan, so they can still be used for selecting, heat maps, and analytics. They will no longer stream the data from the original sensors. The sensors will then be available to assign to a new location in the app.


1.3 Hardware Programming

Only CoWorkr partners who maintain their own hardware will need to program hardware on the occasion that a firmware update is available. 

Hardware includes CoWorkr Hubs and Sensors

CoWorkr Hubs are updated over-the-air (OTA) wherein as long as the Hub has a strong cellular connect, a full update can be made remotely. If a hub misses regular updates, a hard update using a SD Card may be required.

CoWorkr Sensors require being programmed directly using a programmer cable and Mac computer. Sensors can not be programmed over the air as CoWorkr Sensors only communicate 1 way (from the sensor to the hub).


1.3.1 Programming CoWorkr V2 Sensors

The CoWorkr sensor can be programmed using the Texas Instruments XDS200 "Debug Probe". This is a cable that connects your computer to your sensor over USB. The following steps will program your sensor.


Software Downloads:

- Download and install Texas Instruments CCS 7 or newer - Note: this is a large (700mb) file, you may consider using the "offline" option for installation if you have a slow connection. Ensure the CCS 7.0 is installed in the Mac OS applications/ti/ directory. 

- Request the latest firmware version folder from or your contact. This folder should then be placed on your computer's desktop. 


XDS200 Hook Up.png
  1. Remove the sensor board from the plastic enclosure. This can be done by releasing the snap-fit clasp from the side. note: be careful with the board, the sensor will be exposed.
  2. Insert a battery into the board. The LEDs will blink if the battery is sufficiently charged.
  3. Attach the XDS200 female adapter to the board's pins as shown in the image.
    1. note: be care, pins can easily bend and may damage the board.
  4. Once the XDS200 is attached to the sensor board's pin connection, open the programming folder from your desktop, open the desired firmware version, then double click the program script. The script file will be titled with the firmware type and XDS200 name, for example, "programIR_XDS200". 
  5. This will open and run a small program in your Terminal application. When the programming is done, you'll receive a "Completed" notification at the end of the Terminal's command prompt. 
  6. If any errors occur in the process, check the cable connection and the battery.
  7. After programming, make sure to remove the battery to reset the sensor board. Reinsert the battery now to turn back on or leave the battery out until the sensor is ready to use.
  8. Place the sensor board back in its enclosure.

You're done!

1.3.2 Programming CoWorkr Hubs

The CoWorkr hubs are generally updated over the air (OTA) but if several updates are missed, one may need to be updated manually. This requires reflashing the microSD card used in the hub. These instructions are for the "Pi" based versions of the CoWorkr hubs. "Beagle Bone" versions of the CoWorkr hubs are no longer supported. 


Software Downloads:

- Download and install Etcher  - this is a program used to program your micro SD card that is inserted into the hub. 

- Download the latest CoWorkr software for your Pi Hub from your contact at CoWorkr. note: This file is over 300 mb


note: this requires the use of a computer that has a SD card slot or a SD card reader attached, this also requires having an existing or new micro SD card with at least 16 gigabytes of storage

Do not skip any steps in this process or other similar SC card programmers may be used or other similar SC card programmers may be used

  1. Decompress the .XY Hub file that you downloaded. This can be done by double clicking on the file to expand it into a .IMG file. If your computer does not know how to decompress this file, please try using "The Unarchiver" - free software for expanding files.
  2. Insert your micro SD card into a SD card adapter and insert the SD card adapter into your computer or SD card reader.
  3. Open Etcher, choose the Hub .IMG file for the "Select Image" option
  4. Select the new micro SD card for the "Select Drive" option. Click "Flash"
  5. Once Etcher has finished, Eject the Micro SD card. Make sure that the hub is disconnected from its power source.  Insert the MicroSD card into your Pi hub.
  6. Once the card is inserted, you may power the hub back on.
  7. You may check for the newly online hub at or based on your region.
  8. Under the menu headers, click "App Start" to sort by the most recently turned on hubs to help identify your newly flashed hub. 
    • Once hubs have been successfully programmed, they can be assigned to your new workplace.